At LAVIX (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, and purchase our perfumes.

Please read this policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

Information You Provide Directly

• Account & Profile Data: Your name, email address, password, and any other information you provide when creating an account.
• Purchase & Billing Information: Your shipping address, billing address, phone number, and payment details (processed securely through our payment processors).
• Customer Support: Information you share when you contact our customer service team or send us an inquiry.

Information Collected Automatically

• Device & Usage Data: When you browse our shop, we automatically collect your IP address, browser type, operating system, referring URLs, and details about how you interact with our website.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking tools to personalize your shopping experience, remember your cart items, and analyze site traffic.

2. How We Use Your Information

We use the information we collect to craft the best possible experience for you, which includes:

• Order Fulfillment: Processing your payment, preparing your perfume orders, and shipping them to your doorstep.
• Customer Support: Responding to your questions, processing returns, and resolving any issues with your order.
• Personalization: Remembering your preferences and recommending fragrances we think you’ll love.
• Marketing: Sending you newsletters, special promotions, or updates about new perfume launches (only if you have opted in to receive them). You can opt out at any time.
• Security & Fraud Prevention: Monitoring transactions to prevent fraudulent activity and keep our site secure.

3. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties who help us run our online shop:

• E-Commerce Platforms: (e.g., Shopify, WooCommerce) to host our store and manage your shopping experience.
• Payment Processors: (e.g., Stripe, PayPal) to process your transactions securely. We do not store your full credit card details on our servers.
• Shipping & Delivery Services: (e.g., USPS, UPS, FedEx, DHL) to deliver your perfume bottles safely.
• Marketing & Analytics: (e.g., Google Analytics, email marketing platforms) to help us analyze store traffic and send you updates.

4. Cookies and Your Choices

Cookies help us keep your shopping cart intact while you browse. You can choose to disable cookies through your browser settings, but please note that doing so may prevent certain features of our online shop from working properly (like keeping items in your cart).

5. Data Retention

We will retain your personal information only for as long as is necessary to fulfill your orders, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on where you live (such as the European Union or California), you may have certain rights regarding your personal data:

• Access: The right to request copies of the personal data we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete information.
• Erasure (“Right to be Forgotten”): The right to request that we delete your personal data under certain conditions.
• Opt-Out: The right to opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us using the information below.

7. Security of Your Data

We use industry-standard physical, technical, and administrative security measures to protect your personal information. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date at the top. We encourage you to review this policy periodically.

9. تواصل معنا

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

• بريد إلكتروني: lavixscent@outlook.com