Delivery Policy

Thank you for shopping with LAVIX. We are committed to delivering your order safely and as quickly as possible.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods or promotional events, processing times may be slightly longer.

Shipping

• We deliver to Egypt.
• Delivery times vary depending on your location and selected shipping method.
• Estimated delivery times are provided at checkout but are not guaranteed.
• Shipping fees are calculated during checkout unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking information (where available).

Delivery Delays

While we work with reliable shipping partners, delivery delays caused by weather, customs, courier issues, or other unforeseen circumstances are outside our control.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or losses resulting from incorrect or incomplete addresses provided by the customer.

Returns & Refunds Policy

Due to the nature of perfumes and personal care products, we can only accept returns under the following conditions.

Returns

You may request a return within 14 days of receiving your order if:

• The item is unused.
• The product remains sealed in its original packaging.
• The item is in the same condition as received.

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used perfume bottles.
• Products with broken or removed seals.
• Items damaged due to customer misuse.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number.
• Photos of the item and packaging.
• A description of the issue.

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.

تواصل معنا

If you have any questions regarding returns or deliveries, please contact us:

بريد إلكتروني: lavixscent@outlook.com